Privacy Notice

This privacy notice tells you what to expect Morgan Christian Digital Media (“Morgan Christian”, “we”, “our”, “us” ) to do with your personal information. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).

Contact details:

Morgan Christian Digital Media

07470 283 613

hello@morganchristian.co.uk

What information we collect, use, and why:

We collect or use the following information to provide and improve products and services for clients:

Names and contact details

Addresses

Occupation
Financial information (for example bank account numbers).
Photography, videography, and audio

Usage data (including information about how you interact with and use our website, products and services)

Information relating to compliments or complaints

Records of meetings and decisions

We collect or use the following personal information for the operation of client or customer accounts:

Names and contact details

Addresses

Purchase or service history

Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

Names and contact details

Addresses

Marketing preferences

Website and app user journey information

We collect or use the following personal information to comply with legal requirements:

Name

Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

Address

Purchase or service history

Customer or client accounts and records

Correspondence

Lawful bases and data protection rights:

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data:

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to comply with legal requirements:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from:

Directly from you

Publicly available sources

How long we keep information:

We store contact us submissions for six months after the competition of an enquiry.
Google Analytics records are retained for 60 months.
Unsuccessful project proposal information and contact details are retained for 24 months.
Successful project proposal information and contact detailed are retained for the lifetime of the agreement between us and the client.
We store contact details, including financial information, of ongoing clients for the duration of the agreement between us and the client.
Contact details, excluding financial information, of lapsed clients are retained for 12 months following the termination of the agreement between us and the client.
Financial information, of lapsed clients are deleted upon the termination of the agreement between us and the client.

We adopt appropriate data collection, storage, processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, transaction information and data.

Who we share infomation with:

Google Workspace:

We use Google Workspace for email communications with our clients and creating electoric documents related to client projects. Personally identifiable information may be stored within Google Workspace for use in auto-completing users email addresses when composing an email. We only store client personal details within Google Workspace's after a client has contacted us directly.

We do store personally identifiable information about you when you email us.

Find out more about Google's privacy policy here.

Changes to this policy:

We keep our privacy notice under regular review. We retain the right and ability to update this privacy notice at any time. When we do, we will post a notification on the ‘About’ page on our website and make the relevant changes on this page. This is done to ensure that you are aware of the information we collect and how we use it, at all times.

How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 12th January 2025